Description

Provide L2/L3 production support for Salesforce Health Cloud applications, ensuring stability for a large enterprise healthcare user base.

This role is hybrid.

Responsibilities

• Troubleshoot and resolve production incidents, service degradations, integration issues, and performance bottlenecks.
• Mentor production support team members and lead technical troubleshooting calls for high-priority incidents.
• Monitor application health, API performance, transaction flows, and operational KPIs across integrated systems.
• Analyze integrations between Salesforce and enterprise healthcare microservices or platforms.
• Collaborate with Dev, QA, Infrastructure, and SRE teams during release validation, incident management, and root cause analysis.

Required Skills

• 7+ years of hands-on Salesforce experience.
• Strong experience with Salesforce Health Cloud.
• Experience supporting large-scale production environments with high transaction volumes and large user populations.
• Proficiency with observability tools such as Splunk or AppDynamics for log analysis and operational monitoring.
• Ability to support and analyze complex API integrations.
• Strong understanding of enterprise support processes and healthcare operational standards.

Preferred Skills

• Experience with automation opportunities and identifying monitoring gaps to drive operational excellence.

Key Skills

Education

Bachelor's degree