Description

You will provide L1 and L2 support for Salesforce CPQ functionalities and manage system enhancements.

Responsibilities

• Resolve L1 and L2 support tickets using ManageEngine (Zoho) while adhering to SLAs.
• Maintain and update Salesforce CPQ configurations, including pricing, quoting, and configuration workflows.
• Collaborate with business stakeholders to identify, track, and implement CPQ enhancements using Jira and Monday.com.
• Troubleshoot issues received via email, Slack, and other business communication channels.
• Identify recurring technical issues and propose long-term solutions and documentation improvements.

Required Skills

• 5+ years of hands-on experience with Salesforce CPQ (Configure, Price, Quote).
• Proficiency in Salesforce administration, workflows, and troubleshooting.
• Experience using ManageEngine (Zoho) or similar ticketing systems.
• Proficiency with project management tools including Jira and Monday.com.
• Strong verbal and written communication skills for interacting with business teams.
• Ability to work a hybrid schedule in Hyderabad (3 days onsite, 2 days remote).
• Availability to work 3 PM to 11 PM IST.
• Any Graduate degree.

Preferred Skills

• Salesforce CPQ Certification or Salesforce Administrator Certification.
• Previous experience specifically in a Salesforce CPQ support role.
• Knowledge of SaaS business models and CPQ best practices.

Key Skills

Education

Any Graduate