Description

Role Summary:

We are looking for a Salesforce CPQ/Billing Support Consultant to join our team as an individual contributor focused on production support and issue resolution for Salesforce Revenue Cloud applications. The ideal candidate will have hands-on experience with Salesforce CPQ and Billing, a strong understanding of quote-to-cash processes, and a problem-solving mindset to support business operations and minimize disruptions.

Key Responsibilities:

• Investigate and resolve user-reported issues in Salesforce CPQ and Billing (e.g., pricing, quoting, orders, amendments, usage, and invoicing)
• Perform root cause analysis, identify patterns, and implement long-term fixes in collaboration with development or admin teams
• Monitor and respond to integration failures and system errors between Salesforce and external systems (e.g., ERP, tax engines like Avalara)
• Execute basic data fixes and configuration adjustments (price rules, product bundles, flows) as needed within established guardrails
• Handle administrative tasks such as user access, permission set updates, and record corrections
• Log, track, and document issues in a ticketing system (e.g., JIRA), ensuring timely updates and resolutions
• Support user acceptance testing (UAT) and validation for minor enhancements or fixes
• Maintain internal documentation for known issues, resolutions, and support workflows

Required Skills & Experience:

• 5+ years of hands-on support experience with Salesforce CPQ and Billing
• Solid understanding of Salesforce data model and Revenue Cloud workflows
• Strong problem-solving skills in quote-to-cash lifecycle, including pricing, discounts, amendments, subscriptions, usage, and invoicing
• Experience with system monitoring, root cause analysis, and support ticket triaging
• Strong knowledge of development experience with APEX, Salesforce Flow, and debugging via logs
• Working knowledge of SOQL and basic data analysis in Excel/Google Sheets
• Strong communication and documentation skills
• Salesforce Certified Administrator,  CPQ Specialist, and Billing Super badge

Key Skills

Education

Any Graduate