Description

You will own production support and issue resolution for Salesforce Revenue Cloud applications.

This role is remote.

Responsibilities

• Investigate and resolve user-reported issues regarding pricing, quoting, orders, amendments, usage, and invoicing.
• Perform root cause analysis to identify patterns and implement long-term fixes.
• Monitor and respond to integration failures between Salesforce and external systems like ERPs or tax engines.
• Execute configuration adjustments including price rules, product bundles, and flows.
• Log, track, and document issues within JIRA to ensure timely resolution and support UAT for minor enhancements.

Required Skills

• 5+ years of hands-on support experience with Salesforce CPQ and Billing.
• Deep understanding of the quote-to-cash lifecycle and Salesforce data models.
• Proficiency with Apex, Salesforce Flow, and debugging via logs.
• Experience with SOQL and data analysis using Excel or Google Sheets.
• Strong knowledge of system monitoring and support ticket triaging.
• Salesforce Certified Administrator, CPQ Specialist, and Billing Super badge.
• Ability to handle administrative tasks such as user access and permission sets.

Preferred Skills

• Experience managing integrations with Avalara or external ERP systems.

Key Skills

Education

Any Graduate