Description

KEY RESPONSIBILITIES

• Manage daily system administration, including users, roles, profiles, permission sets, public groups, custom objects, fields, layouts and validation rules.
• Build and maintain automation using Salesforce Flows and Approval Processes.
• Customize and support development efforts across Sales Cloud and Service Cloud platforms.
• Configure, customize and integrate the Service Cloud Console and custom components.
• Troubleshoot system issues, execute data management and monitor platform performance.
• Collaborate with global technical and business teams to ensure seamless continuity during migrations.

REQUIRED TECHNICAL SKILLS & QUALIFICATIONS

• Certification: Salesforce Administrator Certification (mandatory). Additional certifications are a plus.
• Experience: 3+ years of Salesforce platform experience with both Sales Cloud and Service Cloud.
• Language: Advanced or fluent English communication skills.
• Core Administration: Security setup, data modeling, custom object/field creation, Reports and Dashboards.
• Development & Development Tools: Apex, SOQL, SOSL, Visualforce, Lightning components, JavaScript, VSCode, Workbench, Data Loader and Ant deployment tool.
• Integrations & Web Services: REST/SOAP web services, SFDC APIs, SQL and XML.
• Transformation: Hands-on experience with platform transitions, migrations, or legacy system support (preferred)

Key Skills

Education

Bachelor's degree