Description

Key Responsibilities

• Support the administration, maintenance, and continuous improvement of Salesforce and related CRM solutions.
• Assist with system enhancements, configurations, user support, and troubleshooting activities.
• Investigate, analyze, and resolve platform-related issues, ensuring timely and effective solutions.
• Collaborate with technical and business stakeholders to understand requirements and support system improvements.
• Contribute to development and customization efforts while ensuring platform stability and scalability.
• Support integrations, data management activities, and system transition initiatives.
• Maintain and improve processes that support sales and dealer operations.

Required Qualifications Mandatory

• Salesforce Administrator Certification.
• 3Years+ of Salesforce platform experience in both Sales and Service Cloud
• Advanced or fluent English
• Experience working as System Administrator -manage user accounts, roles, profiles, permission sets, and public groups, Reports and Dashboard. Configure custom objects, fields, page layouts, record types, and validation rules.

·      Experience working with Salesforce communities, Apex, SOQL, Visual Force, Lightning, JavaScript, VSCode, Workbench, Data Loader, Ant tool, Reports and Dashboards.
Experience in Setting up & customizing Service cloud console and developing custom console components and integrating with console
Experience in SFDC APIs, SOSL, SOQL, SOAP or REST based web services, SQL, XML, and JavaScript
Build and maintain Flows and Approval Processes.
Strong understanding of Salesforce architecture, data models, and automation tools
Monitor system performance and troubleshoot issues.
Preferred

• Additional Salesforce certifications.
• Experience with system migrations, transformations, or large-scale platform transitions.

Behavioral Competencies

• Self-driven and proactive.
• Strong collaboration and teamwork skills.
• Transparent, and effective communication.
• Ability to build relationships and seek support when needed, particularly in a remote environment.
• Strong problem-solving mindset.
• Adaptability and comfort working within changing environments.
• Previous experience in corporate environments, with the ability to navigate organizational dynamics and stakeholder relationships.
• Sense of urgency and ownership when addressing issues and business needs

Key Skills

Education

Bachelor's degree