Description

Key Responsibilities

• Design end-to-end Salesforce / CRM architecture aligned with business goals and technology standards.
• Lead solution design for Salesforce clouds such as Sales Cloud, Service Cloud, Marketing Cloud, and/or Experience Cloud.
• Translate business requirements into scalable CRM solutions and technical specifications.
• Define and maintain CRM data models, governance standards, security models, and best practices.
• Architect integrations between Salesforce and external systems using APIs, middleware, and ETL tools.
• Provide technical leadership to developers, admins, and analysts during implementation and enhancement projects.
• Review configurations, customizations, and code to ensure quality, performance, and maintainability.
• Drive CRM optimization initiatives, including automation, workflow improvements, and user experience enhancements.
• Collaborate with business stakeholders, product owners, and IT teams to deliver CRM roadmaps and transformation initiatives.
• Support data migration, system upgrades, release planning, and environment management.
• Ensure compliance with security, privacy, and regulatory requirements.
• Troubleshoot complex CRM issues and recommend long-term architectural improvements.

Required Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Business Systems, or a related field.
• 5–7 years of experience in Salesforce / CRM architecture, design, and implementation.
• Strong expertise in Salesforce platform capabilities, including declarative and programmatic solutions.
• Experience with Apex, Lightning Web Components, Visualforce, and Salesforce configuration tools.
• Solid understanding of CRM architecture principles, data modeling, integrations, and security design.
• Hands-on experience with REST/SOAP APIs, middleware platforms, and third-party system integrations.

Preferred Qualifications

• Salesforce certifications such as:
  • Salesforce Certified Application Architect
  • Salesforce Certified System Architect
  • Salesforce Certified Technical Architect (preferred)
  • Additional certifications in Sales Cloud / Service Cloud / Integration Architecture are a plus
• Experience with multiple CRM platforms in addition to Salesforce.
• Exposure to Agile / Scrum delivery models.
• Experience in enterprise-scale digital transformation programs.

Key Skills

• Salesforce Architecture
• CRM Strategy and Design
• Solution Architecture
• Data Modeling and Governance
• System Integrations
• Apex / LWC Development
• Security and Access Control
• Automation and Workflow Design
• Stakeholder Management
• Problem Solving and Technical Leadership

Key Skills

Education

Bachelor's degree