Description

Provide Level 2 support for the Salesforce Customer 360 platform and production environment, resolving user queries and system requests.

This role is on-site.

Responsibilities

• Configure and administer the Salesforce Customer 360 platform to meet business requirements.
• Resolve Salesforce support tickets within established service level agreements (SLAs).
• Conduct root cause analysis for recurring incidents and maintain data quality and integrity.
• Maintain connectors between Salesforce Core orgs and Salesforce Marketing Cloud.
• Document configurations, customizations, and issue resolutions in knowledge repositories.

Required Skills

• 4+ years of professional experience in a technical support or engineering role.
• Hands-on experience with Salesforce Administration.
• Working knowledge of MuleSoft.
• Experience maintaining data quality and integrity within Salesforce systems.
• Exposure to ITIL processes.
• Ability to manage multiple concurrent tasks in a support environment.
• Bachelor’s degree in Computer Science or a related field.

Key Skills

Education

Bachelor’s degree required and degree in Computer Science