Description

About The Role

Provide first-level support for data-related cases submitted to SFDC by our sales and service teams.
Monitor the SFDC Answers site to provide near real-time issue resolution.
Support hours are from 7:00 am to 6:00 pm Central Time, Monday through Friday, including on-call support as needed.
Identify data cleansing activities to maintain and optimize the Salesforce CRM system, including data entry, data cleaning, and ensuring data accuracy and integrity.
Recommend enhancements based on experience in the system and feedback from users, including rationale for recommending one enhancement over another.
Perform data analysis and reporting using Salesforce reports and dashboards to provide insights and support decision-making processes.
Monthly reporting on data trends by channel, ticket type and communicate findings to Sales Operations Leaders.
Identify trends, anomalies and recommend a course of action to drive improvements as needed.
Recommend systems support process improvements to aid in our overall data health, including communication to business leaders.
Miscellaneous other duties as assigned.

About You

Bachelor’s Degree with 3+ years of technology experience.
Proven experience in Salesforce administration or a similar role, with a strong understanding of Salesforce CRM capabilities and processes.
Salesforce Administrator certification (Salesforce Certified Administrator) is highly preferred.
Effectively use a range of current technologies to work effectively and insight into future applications to achieve optimal usage of SFDC.
Sound understanding of our offerings in the Marketplace; ability to connect usage of SFDC to an improved sales process.
Ability to communicate effectively face-to-face, in video conferences, and in telephone conversations.
Ability to communicate effectively in writing, including the ability to present information, ideas, and strategies in writing in ways that facilitate understanding.
Strong analytical, problem-solving, and communication skills.
Ability to work independently, prioritize tasks, and manage multiple projects simultaneously.
Attention to detail and a commitment to data accuracy and quality.
Customer-focused mindset and a passion for helping users succeed.

Key Skills

Education

Any Graduate