Description

Key Skills: Salesforce Development, Salesforce Administration, AWS, Customer Support, System Maintenance, Application Configuration, Technical Documentation, Root Cause Analysis, Security Protocols, System Integration

Good to Have Skills: Experience with Amazon Web Services cloud platforms, knowledge of marketplace operations, experience with third-party seller systems, understanding of global business operations, application performance optimization, scalability planning, hardware installation and testing, stakeholder consultation experience.

Roles & Responsibilities:

• Manage day-to-day operations and maintenance of Salesforce and Amazon Web Services systems
• Provide technical support to ensure smooth customer experience for third-party sellers
• Respond to customer inquiries in timely manner and resolve issues with Salesforce and AWS
• Document root cause analysis steps and findings with recommended solutions consistently
• Monitor customer service areas to identify potential system issues impacting customer experience
• Complete setup and configuration of Salesforce customer accounts and system configurations
• Maintain and improve existing Salesforce and AWS applications and business processes
• Implement changes to applications within Salesforce and AWS platforms as required
• Develop requirements and specifications to meet customer needs and business objectives
• Install configure and test new applications software and hardware in timely manner
• Develop and execute effective system maintenance plans for optimal system performance
• Consult with stakeholders on application performance scalability and usability improvements
• Ensure compliance with security protocols for Salesforce and AWS systems consistently

Key Skills

Education

Any Graduate