Description

You will implement and manage Salesforce Field Service Management solutions end-to-end.

This role is remote.

Responsibilities

• Lead implementation of Salesforce Field Service Management solutions, gathering requirements and designing workflows, territories, work orders, and mobile workforce management with stakeholders.
• Configure and customize FSM features, including territory management, scheduling policies, and the dispatcher console.
• Integrate FSM with Service Cloud and third-party systems using tools like MuleSoft.
• Develop and maintain solution design, configuration guides, and training documentation.
• Guide other developers on technical tasks within Agile/Scrum frameworks.

Required Skills

• 5+ years of experience in Salesforce consulting or administration, with 2-3 years focused on Field Service Management.
• Proficiency with declarative tools like Flows and Process Builder.
• Experience with Apex and building basic Lightning components.
• Strong understanding of FSM components: Territory planning, Scheduling Policies, and Service Appointments.
• Knowledge of integration patterns using REST/SOAP APIs and MuleSoft.
• Familiarity with Service Cloud and related Salesforce functionality.

Key Skills

Education

Any Graduate