Description

Job Summary
We are seeking a skilled Salesforce Developer with strong expertise in the Salesforce platform and hands-on experience with Agentforce (Salesforce AI-driven solutions and automation). The candidate will be responsible for building scalable CRM solutions, leveraging AI capabilities, and enhancing customer and agent experiences through intelligent automation.



Key Responsibilities
·             Design, develop, and implement solutions on Salesforce (Sales Cloud, Service Cloud, Experience Cloud)
·             Build and optimize Agentforce AI solutions, including virtual agents, automation flows, and intelligent service processes.
·             Develop custom components using (Apex, Triggers, SOQL/SOSL, Lightning Web Components (LWC) / Aura)
·             Configure and manage Flows, Process Builder, and workflow automation
·             Integrate Salesforce with external systems via REST/SOAP APIs
·             Leverage Einstein AI / Agentforce capabilities to improve business processes and customer engagement
·             Collaborate with stakeholders to gather requirements and deliver scalable solutions
·             Perform code reviews, troubleshoot issues, and optimize performance
·             Ensure adherence to Salesforce best practices, governance, and security standards


Required Skills & Experience
·             Overall 5+ years of Salesforce development experience.
·             Strong hands-on experience in Apex, LWC, Visualforce & Salesforce Flows & automation tools
·             Proven experience with Agentforce / Salesforce AI / Einstein AI
·             Experience working with Service Cloud (case management, omni-channel, automation)
·             Strong understanding of data modeling, sharing rules, and security architecture
·             Experience in Salesforce integrations
·             Familiarity with version control and CI/CD tools (Copado, Gearset, etc.)


Key Competencies
Strong analytical and problem-solving skills
Excellent communication and stakeholder management
Ability to work in a fast-paced, client-facing environment
Focus on delivering scalable, high-quality solutions
Salesforce Certifications, Platform Developer I/II
AI / Einstein / Agentforce certifications (preferred)
Experience with Salesforce Data Cloud or AI-based automation
Exposure to chatbots, conversational AI, and virtual agent solutions
Prior experience in Agile/Scrum environments

Nice to Have
·             Experience in Financial Services / Fintech domain
·             Knowledge of Omni-Channel routing, Service Console, and CRM analytics

Key Skills

Education

Any Graduate