Description

Develop and maintain solutions within the Salesforce Service Cloud environment, focusing on case management, console queues, and customer support process optimization.

This role is hybrid.

Responsibilities

• Customize Service Cloud functionality, including public groups, sharing settings, and service console queues.
• Build flows, process builders, and validation rules to optimize customer support workflows.
• Develop Lightning Web Components (LWC) and Apex classes to extend Service Cloud capabilities.
• Implement REST/SOAP API integrations and manage third-party system connections.
• Design CRM Analytics dashboards and datasets to provide actionable insights.

Required Skills

• 9+ years of professional experience in Salesforce development.
• Proficiency in SF Core and LWC development.
• Strong background in Apex, SOQL queries, and complex logic implementation.
• Expertise in Salesforce Integrations (REST/SOAP).
• Deep knowledge of SF CRM Analytics, including SAQL, Dataflows, and Recipes.
• Ability to configure Profiles, Permission Sets, Sharing Rules, and Role Hierarchies.
• Experience managing Experience Cloud sites, including guest user access.
• Familiarity with metadata deployment tools like Flosum for version control.

Preferred Skills

• Experience with complex sharing model configurations.
• Background in optimizing large-scale Service Cloud implementations.

Key Skills

Education

Any Gradute