Description

• Hands-on CRM development supporting crisis call workflows for the MICAL (Michigan Crisis Line), including coding and delivering user stories
• Work with colleagues, customers, and end users to define technical requirements for new projects and any future enhancements.
• Ensure that the technical requirements tie back to the established customer requirements and performance goals and that the technical direction is consistent with the client's long-term strategy.
• Take ownership of release cycles to implement and deploy new/updates to existing applications and code.
• Has overall technical responsibility for the technical aspects of the project environments
• Compile internal development guidelines/standards for the development team and ensure the team is following those standards.
• Collaborating with Developers for other systems in order to integrate across the business.
• Ensures the proposed solutions adhere to SOM security guidelines and standards throughout the application lifecycle.
• Proven record of delivering business value by leveraging technology and an ability to communicate strategic technical concepts at an executive level and be a trusted voice at the decision-making table.
• Devise a training plan for the development team for a smooth and successful transition to Maintenance & Operations.
• Excellent written and verbal communication skills.

Salesforce:

• Strong knowledge and working experience in Service Cloud and Experience Cloud.
• Participation in each phase of full Salesforce.com lifecycle implementations
• In-depth understanding of the capabilities and constraints of the Salesforce
• Strong hands-on experience in writing Apex programming, Visual force pages, Apex triggers, Aura Components, and lightning web components.
• Knowledge in implementing solutions using configurations(no-code) such as Flows, process builders, and workflow Rules, etc.
• Work with technical managers, architects, and business stakeholders in gathering requirements and driving the team to implement technical solutions.
• Hands-on experience with integrating Salesforce with cloud-based applications and on-premises applications using standard and custom REST APIs
• Good Experience in core web technologies including HTML5, JavaScript, jQuery, and web services (REST & SOAP, JSON & XML, etc.)
• Hands-on experience in implementing various authentication protocols(oAuth) to integrate 3rd party applications.
• Demonstrates successful implementation of Batch Apex and/or Schedule Apex development.
• Ownership of all End-to-End technical aspects of a Salesforce.com program: data migrations, data quality, systems integrations, 3rd party applications, AppExchange products, and custom development
• Define, communicate, and manage technical change management (e.g., release) processes for all Salesforce technology efforts.
• Assess Salesforce.com architecture and provide secure, high-performance technical solutions on the Force.com platform
• Design and document technical architecture solutions that span multiple platforms and include integration and authentication across systems
• Support SFDX development, branch management, merging, and code deployment activities using Azure DevOps build CI/CD process.
• Identification of risks and issues from a technical perspective

Required Skills
-Demonstrated hands on experience with Salesforce, including SFDX and the Salesforce Development Lifecycle

-6+ years of strong Salesforce development experience

-4+ years of experience developing within the Salesforce platform using Apex, Visualforce, Lightning Web Components (LWC), Aura, HTML5, and JavaScript

-5+ years of experience working with Service Cloud and/or Health Cloud

-3+ years of hands on experience with Salesforce Lightning, including LWC

Preferred Skills
-Salesforce Certified Platform Developer II

-Experience with Conga and Drawloop

Other desired skills/qualifications

• Demonstrated hands‑on experience with Salesforce, including SFDX and the Salesforce Development Lifecycle
• 6+ years of strong Salesforce development experience
• 4+ years of experience developing within the Salesforce platform using Apex, Visualforce, Lightning Web Components (LWC), Aura, HTML5, and JavaScript
• 5+ years of experience working with Service Cloud and/or Health Cloud
• 3+ years of hands‑on experience with Salesforce Lightning, including LWC
• 2+ years of experience with API integrations and Single Sign‑On (SSO) implementations
• Experience using Microsoft Azure DevOps or comparable tools for requirements tracking, CI/CD, or release management
• Exposure to data migration and/or cloud integration projects
• Salesforce Certified Platform Developer I and Salesforce Certified Administrator
• Salesforce Certified Platform Developer II
• Additional experience that is beneficial but not required, including:
  • Experience with Conga and Drawloop
  • Familiarity with governmental processes and compliance, including prior experience working with FedRAMP‑compliant tools and environments

Key Skills

Education

Bachelor's degree