Description

Provide daily Salesforce administrative support, including user provisioning, profile and permission management, and security configuration.
Implement small to medium-sized enhancements such as page layout updates, flows, process automation changes, and minor data model adjustments.
Monitor and maintain data quality, including duplicate prevention, data hygiene, and validation activities.
Support functionality across orgs using Public Sector Solutions, Experience
Cloud, Service Cloud and Sales Cloud.
Troubleshoot user issues, escalating complex concerns as appropriate.
Collaborate with agency partners to gather business requirements and translate them into actionable Salesforce configuration tasks.
Assist with release management, including sandbox preparation, testing coordination, and deployment support.
Ensure compliance with STS security, governance, documentation, and audit requirements.
Work with vendor teams and internal Salesforce teams to maintain consistency and alignment across orgs.
Update and maintain reports and dashboards based on agency needs.
Stay informed on Salesforce releases and recommend platform improvements where appropriate

Key Skills

Education

Bachelor's degree