Description

Manage Salesforce administration, configuration, and automation to support Public Sector Solutions, Experience Cloud, Service Cloud, and Sales Cloud.

This role is hybrid.

Responsibilities

• Handle daily administrative tasks including user provisioning, profile management, and security configuration.
• Implement enhancements such as page layout updates, flows, process automation, and minor data model adjustments.
• Monitor data quality, enforce duplicate prevention, and maintain data hygiene.
• Troubleshoot user issues and collaborate with agency partners to translate business requirements into configuration tasks.
• Support release management, including sandbox preparation, testing coordination, and deployment.

Required Skills

• 5+ years of experience with Salesforce administration and development.
• Deep expertise in Service Cloud and Sales Cloud.
• Experience with Public Sector Solutions and Experience Cloud.
• Proficiency in building flows, process automation, and managing validation rules.
• Strong understanding of STS security, governance, and audit requirements.
• Ability to maintain reports and dashboards based on agency needs.
• Bachelor's degree required.

Key Skills

Education

Bachelor's degree