Description

You will implement contact center solutions by leveraging Salesforce Omni-channel for case routing and integrating with AWS Connect for case call routing.

This role is on-site.

Responsibilities

• Implement contact center solutions using Salesforce Omni-channel for case routing.
• Integrate Salesforce with AWS Connect to manage case call routing.
• Develop custom logic and interfaces within the Salesforce ecosystem.

Required Skills

• 10+ years of experience in Salesforce development.
• Proficiency in Apex.
• Experience with Visualforce.
• Strong understanding of Data Modeling.
• Hands-on experience with Lightning Framework.
• Experience working with AWS.
• Degree in any graduate field.

Preferred Skills

• Experience with AWS Connect integration.

Key Skills

Education

Any Graduate