Description

You will build and maintain Salesforce solutions with a specific focus on Genesys Cloud CTI integrations.

Responsibilities

• Develop and extend Salesforce functionality using Apex, Lightning Web Components (LWC), and Visualforce.
• Configure and support Salesforce Service Cloud, including case management, knowledge base, and omni-channel capabilities.
• Implement and troubleshoot Genesys Cloud CX integrations for voice, chat, and digital engagement.
• Build and maintain workflow automation using Flow, Process Builder, and custom triggers.
• Monitor and optimize performance for integrations between Salesforce and Genesys Cloud.

Required Skills

• 5+ years of Salesforce development and administration experience.
• 2+ years of experience with Genesys Cloud CX.
• Proficiency in Salesforce Service Cloud and CTI integration.
• Strong understanding of REST APIs, OAuth, WebRTC, and middleware integration patterns.
• Hands-on experience with Apex, LWC, SOQL, and Salesforce APIs.
• Experience configuring Genesys Cloud CX integrations, including embedded clients and call controls.
• Familiarity with contact center operations and CRM use cases.

Preferred Skills

• Salesforce certifications such as Platform Developer I/II or Service Cloud Consultant.
• Experience with AWS, Lambda, or other cloud-based integration tools.
• Experience working in Agile/Scrum environments.

Key Skills

Education

Any Gradute