Description

You will integrate Salesforce routing capabilities with AWS telephony services to manage case call workflows.

This role is on-site.

Responsibilities

• Configure Salesforce Omni-Channel for efficient case routing.
• Integrate Salesforce with AWS Connect to manage case call routing.
• Maintain and optimize routing logic between Salesforce and AWS environments.
• Implement case routing workflows.

Required Skills

• 5+ years of professional development experience.
• Deep expertise in Salesforce Omni-Channel.
• Hands-on experience with AWS Connect.
• Proven ability to implement case routing workflows.
• Experience integrating Salesforce with AWS Connect for telephony.
• Bachelor's degree or equivalent graduate qualification.

Key Skills

Education

Any Graduate