Description

You will design, develop, and manage Einstein Chat Bot solutions to enhance customer engagement and automate business processes.

Responsibilities

• Manage all Einstein Bots, including AI models, intent sets, utterances, and automation via Flows.
• Architect Chat Bot solutions and integrate them with backend systems and APIs.
• Test, validate, and continuously improve Chat Bot performance and routing.
• Collaborate with stakeholders to gather requirements for Customer360, Service Cloud, and Experience Cloud configurations.
• Configure Salesforce environments, build reports, manage list views, and deploy Change Sets from sandbox environments.

Required Skills

• 5+ years of experience in Salesforce development and administration.
• Proficiency in Apex, Visualforce, LWC, and Java.
• Expert knowledge of Lightning Platform, Web Components, HTML5, and CSS3.
• Strong experience with SOQL, SQL, JavaScript, and jQuery.
• Extensive knowledge of Salesforce integration techniques and declarative tools including Flows, Process Builder, and Workflow Rules.
• Proven experience designing chatbot solutions using advanced NLP and machine learning techniques.
• Salesforce certifications in Flow, Platform App Builder, or Platform Developer (PD1).
• Experience working within Sales and Service Cloud environments.
• Ability to present complex technical concepts to tactical and executive-level stakeholders.

Preferred Skills

• Salesforce Platform Developer II (PD2) certification.
• Salesforce Einstein Certification.

Key Skills

Education

Any Graduate