Description

You will serve as the Salesforce Field Service Lightning Business Analyst, responsible for guiding the implementation of FSL solutions.

Responsibilities

• Gather and document business requirements for Salesforce FSL solutions.
• Translate requirements into functional specifications and user stories.
• Support FSL configuration, including service territories, work types, service resources, and scheduling rules.
• Conduct User Acceptance Testing (UAT) and provide post-go-live support.
• Coordinate between Customer BA, Product Owner, and project teams to manage scope and requirements understanding.

Required Skills

• 12+ years of professional experience.
• Strong knowledge of Salesforce and FSL capabilities.
• Experience gathering requirements and designing solutions for Salesforce implementations.
• Ability to translate business needs into functional specifications and user stories.
• Familiarity with Service Cloud capabilities, including Field Service and Asset Management.
• Experience with User Acceptance Testing (UAT) execution and test script management.
• Proficiency in stakeholder management and process flow documentation.
• Bachelor's degree in Computer Science, Information Systems, or related technical field.
• Experience working with Agile sprint planning and release schedules.

Key Skills

Education

Bachelor's degree