Description

You will own the configuration, development, and administration of the Salesforce Field Service Lightning ecosystem.

Responsibilities

• Customize and configure FSL settings, including work orders, service appointments, dispatcher consoles, service territories, and work types.
• Develop custom solutions using Apex classes, triggers, LWC components, custom objects, and fields to automate workflows and approval processes.
• Manage user profiles, permissions, roles, and hierarchy while maintaining data integrity across the Salesforce ecosystem.
• Configure scheduling policies, maintenance plans, and service contracts to optimize resource allocation.
• Manage the Salesforce Field Service Mobile App and ensure seamless integration with mobile devices.
• Build integrations with connected systems using APIs for data exchange and manage code deployments from sandboxes to production.
• Create customized reports, dashboards, validation rules, and formula fields to meet business requirements.

Required Skills

• 10+ years of experience in the Salesforce ecosystem.
• 5+ years of Salesforce FSL experience covering requirements gathering, solution design, administration, and development.
• Salesforce Admin, Salesforce Service, and Salesforce FSL certifications.
• Proficiency in Apex, SOQL, and Triggers.
• Hands-on experience with HTML/XHTML, jQuery, JavaScript, AJAX, and JSON.
• Experience with SQL, SOAP, and REST APIs.
• Experience managing LWC components and custom user interfaces.
• Ability to coordinate with offshore delivery, business, and IT stakeholders.

Preferred Skills

• Salesforce Application Architect or Salesforce System Architect certifications.
• Sales Cloud Consultant, Revenue Cloud Consultant, or AI Data Cloud Consultant certifications.

Key Skills

Education

Any Graduate