Description

You will act as the primary business analyst for Salesforce Field Service implementations.

Responsibilities

• Execute proof-of-concepts (POCs) for new features.
• Write user stories mapping to Field Service (FSL) product capabilities.
• Lead the definition and practical design of business solutions using Salesforce.com technology.
• Perform functional and technical requirements gathering to meet client needs.
• Coordinate activities across business and IT stakeholders, including SIT and UAT participation.

Required Skills

• 5+ years of experience in a relevant analysis role.
• Working knowledge of Salesforce FSL, with Field Service certification preferred.
• Experience with Enhanced Scheduling and Optimization (ES&O).
• Demonstrated ability to design and implement technology-enabled business solutions in client-facing roles.
• Knowledge of data migration and integration processes.
• Ability to define the system landscape and identify gaps between current and desired states.
• Familiarity with creating technical documentation (e.g., user stories, test scripts, release notes).
• Sales and Service certifications are required.

Key Skills

Education

Any Gradute