Description

You will act as the primary business analyst for Salesforce Field Service implementations.

This role is on-site.

Responsibilities

• Execute proof-of-concepts (POCs) for new features and lead the definition and practical design of business solutions using Salesforce.com technology.
• Write user stories mapping to Field Service (FSL) product capabilities and perform functional and technical requirements gathering to meet client needs.
• Coordinate activities across business and IT stakeholders, including participation in System Integration Testing (SIT) and User Acceptance Testing (UAT).
• Define the system landscape, identify gaps between current and desired states, and manage data migration and integration processes.
• Create technical documentation, including user stories, test scripts, and release notes.

Required Skills

• 5+ years of experience in a relevant business analysis role.
• Working knowledge of Salesforce Field Service (FSL) and demonstrated ability to design technology-enabled business solutions in client-facing roles.
• Experience with Enhanced Scheduling and Optimization (ES&O).
• Sales Cloud and Service Cloud certifications are required.
• Field Service certification is preferred.
• Familiarity with creating technical documentation such as user stories, test scripts, and release notes.

Key Skills

Education

Any Gradute