Key Responsibilities

Lead end-to-end solution design and implementation of Salesforce Field Service Management and Salesforce Scheduler solutions.
Partner with business and technical stakeholders to gather requirements and translate them into scalable solutions.
Configure and customize FSM capabilities, including Service Appointments, Work Orders, Service Resources, Service Territories, Operating Hours, Work Rules, and Scheduling Policies.
Design appointment booking processes, scheduling workflows, mobile experiences, and technician workflows.
Integrate Salesforce FSM with external applications, portals, CRMs, and contact center platforms using APIs and middleware such as MuleSoft.
Enable mobile field service capabilities, including offline functionality and technician productivity features.
Provide technical leadership to developers, Salesforce administrators, business analysts, and project teams.
Lead solution reviews, demonstrations, knowledge-transfer sessions, and client training.
Ensure solutions adhere to security, data privacy, accessibility, and enterprise technology standards.
Develop reusable assets, contribute to Salesforce best practices, and mentor team members.

Required Qualifications

7+ years of hands-on experience with Salesforce Field Service Management and Salesforce Scheduler.
Proven experience implementing Salesforce FSM solutions for large-scale field operations.
Strong understanding of Service Appointments, Work Orders, Service Resources, Service Territories, and Scheduling Policies.
Hands-on experience with Salesforce mobile field service applications and technician workflows.
Experience integrating Salesforce FSM with external systems and portals.
Familiarity with Salesforce Health Cloud, Service Cloud, and Experience Cloud.
Strong communication, stakeholder management, and problem-solving skills.
Ability to lead solution design and work effectively across business and technical teams.
Salesforce Certified Field Service Consultant certification.
Salesforce Certified Administrator certification.

Experience working in the public sector or healthcare domain.
Experience with Amazon Connect, Genesys, or similar contact center technologies.
Experience designing scheduling solutions for group events, mobile assessments, provider coordination, or comparable field operations.
Experience working in Agile delivery environments.
Familiarity with Jira, Confluence, and DevOps tools.
Salesforce Certified Platform App Builder certification.
Salesforce Certified Service Cloud Consultant certification