Description

You will provide bilingual functional support for Salesforce, Apttus, and Japan-local applications.

Responsibilities

• Serve as the first point of contact for user tickets and service requests.
• Troubleshoot functional and application-level issues, performing root cause analysis.
• Maintain operational documentation, configuration templates, and user guides.
• Support Opportunity Management, Quotes, Agreements, and ServiceMax MSA modules.
• Coordinate with L2/L3 teams to resolve complex issues and drive improvements.

Required Skills

• Strong knowledge of Salesforce (SFDC), ServiceMax, and Apttus (CPQ/EQ).
• Experience supporting Japan-local tools or custom business applications.
• Ability to manage KTLO activities, data validations, and functional troubleshooting.
• Exposure to reporting tools and batch job schedulers.
• Familiarity with Qmi Sheet, Pos Reports, FX, and BFE.
• 9+ years of professional experience.

Key Skills

Education

Any Gradute