Description

You will lead the Salesforce functional direction for the CRM platform.

Responsibilities

• Define the Salesforce Roadmap and system enhancements in collaboration with business leaders.
• Coach, mentor, and manage the Salesforce Enterprise team, overseeing performance and succession planning.
• Develop and maintain governance for the CRM system (Salesforce.com) aligning with commercial processes.
• Drive continuous development and improvement of the CRM system in coordination with sales, marketing, and IT leaders.
• Build and standardize commercial excellence processes, including lead management and sales reporting.

Required Skills

• Minimum of 10 years of working experience, including 8 years on the Salesforce Platform.
• Experience building and leading a Salesforce.com center of excellence across all clouds.
• Working knowledge and experience implementing Salesforce Sales Cloud and Service Cloud.
• Experience with marketing automation tools, preferably Adobe Marketo.
• Experience building B2B and B2C eCommerce solutions in Salesforce commerce.
• Familiarity with SF reporting, analytics, and design, including Einstein.
• Understanding of system integration concepts and data modeling.
• Experience in Agile delivery methodologies.

Key Skills

Education

Any Graduate