Description

You will lead the functional direction and roadmap for the Salesforce CRM platform, managing a center of excellence and driving continuous improvement.

This role is on-site.

Responsibilities

• Define the Salesforce roadmap and system enhancements in collaboration with business leaders.
• Coach, mentor, and manage the Salesforce team, overseeing performance and succession planning.
• Develop and maintain governance for the CRM system, aligning with commercial processes.
• Drive continuous development of the CRM system in coordination with sales, marketing, and IT.
• Standardize commercial excellence processes, including lead management and sales reporting.

Required Skills

• Minimum 10 years of working experience, including 8 years on the Salesforce Platform.
• Experience building and leading a Salesforce Center of Excellence across all clouds.
• Hands-on implementation experience with Salesforce Sales Cloud and Service Cloud.
• Proficiency in Apex and LWC development.
• Experience with marketing automation tools, preferably Adobe Marketo.
• Experience building B2B and B2C eCommerce solutions in Salesforce Commerce.
• Familiarity with SF reporting, analytics, and Einstein design.
• Understanding of system integration concepts and data modeling.
• Experience in Agile delivery methodologies.

Preferred Skills

• Experience with Salesforce Commerce Cloud.
• Background in building commercial excellence processes.

Key Skills

Education

Any Graduate