Description

Key Responsibilities
• Requirements Gathering & Analysis: Conduct stakeholder workshops to elicit, analyze, and document business requirements, transforming them into user stories and technical specifications.
• System Configuration & Development: Configure Salesforce functionality (workflows, validation rules, security models, flows) and support developers in creating Apex, Visualforce, and Lightning components.
• Process Mapping & Optimization: Analyze current state processes to identify inefficiencies, designing future state solutions using process mapping tools.
• Testing & Deployment: Lead User Acceptance Testing (UAT), create test scripts, and coordinate deployment across Salesforce sandboxes.
• Data Management & Reporting: Perform complex data analysis, build reports and dashboards, and maintain data integrity.
• Support & Documentation: Troubleshoot support issues, create documentation (user manuals, release notes), and provide training.
• Salesforce Platform: Proficient in Sales/Service Cloud, Lightning Experience, and declarative automation tools (Flows).
• Technical Knowledge: Understanding of Salesforce object modeling, APIs, and data integration patterns.
• Methodologies: Experience with Agile/Scrum and project management lifecycles.
• Tools: Proficient in process mapping software (Visio/Lucidchart), SQL, and data loader tools.
• Communication: Ability to bridge communication between technical teams and non-technical business users.
• Problem-Solving: Strong analytical capabilities to resolve complex business challenges.
• Project Management: Ability to manage multiple, complex projects simultaneously.

Mandatory Qualifications – Level II
More than seven (7) years of experience working on complex projects
Minimum two (2) years in a leadership role as a System Integration Engineer
More than two (2) years of Salesforce architecture and solution design experience
Minimum two (2) years of experience using Salesforce Service Cloud and CRM
Desirable Qualifications
Bachelor’s degree in computer science, Information Systems, or a related field
Salesforce Certified Business Analyst and/or Administrator certifications
Minimum two (2) years of experience with CPQ, Pardot, or specialized Salesforce

Key Skills

Education

Bachelor's degree