Description

Lead the technical design and development of Salesforce Service Cloud and Agentforce solutions.

This role is hybrid.

Responsibilities

• Design and implement scalable, secure Salesforce applications using Apex, LWC, and Advanced Flows.
• Translate business requirements into technical solutions for global contact center environments.
• Optimize contact center efficiency, automation, and agent productivity.
• Perform code reviews, provide technical guidance, and mentor junior developers.
• Troubleshoot complex technical issues and support integrations with external systems.

Required Skills

• 5+ years of hands-on experience as a Salesforce Lead or Senior Developer.
• Deep expertise in Salesforce Service Cloud and Agentforce.
• Advanced proficiency in Apex, Lightning Web Components (LWC), and Advanced Flows.
• Strong experience with Salesforce customizations, configurations, and technical design.
• Solid understanding of Salesforce architecture, data model, and security model.
• Bachelor's degree in Computer Science or related field.

Key Skills

Education

Bachelor's degree