Description

Lead the technical design and development of Salesforce Service Cloud and Agentforce solutions, ensuring scalable, secure, and high-performing applications.

This role is hybrid.

Responsibilities

  • Design and implement Salesforce applications using Apex, Lightning Web Components (LWC), and Advanced Flows.
  • Translate complex business requirements into scalable technical solutions that improve contact center efficiency and agent productivity.
  • Ensure adherence to Salesforce best practices, coding standards, and governance guidelines.
  • Perform code reviews, troubleshoot complex technical issues, and mentor junior developers.
  • Collaborate with QA, DevOps, and release teams to support integrations and ensure smooth deployments.

Required Skills

  • 5+ years of hands-on experience as a Salesforce Lead or Senior Developer.
  • Deep expertise in Salesforce Service Cloud and Agentforce.
  • Advanced proficiency in Apex, Lightning Web Components (LWC), and Advanced Flows.
  • Strong understanding of Salesforce architecture, data model, and security model.
  • Experience with Salesforce customizations, configurations, and technical design.
  • Ability to work effectively with technical and non-technical stakeholders.

Preferred Skills

  • Experience working in global contact center environments.
  • Any Graduate

Key Skills
Education

Any Gradute

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