Description

Key Responsibilities:

• Lead the technical design and development of Salesforce Service Cloud and Agentforce solutions.
• Design and implement scalable, secure, and high-performing Salesforce applications.
• Develop and customize Salesforce functionality using Apex, LWC, Advanced Flows, and configurations.
• Work closely with business stakeholders to understand requirements and convert them into technical solutions.
• Ensure adherence to Salesforce best practices, coding standards, and governance guidelines.
• Optimize solutions to improve contact center efficiency, automation, and agent productivity.
• Perform code reviews, provide technical guidance, and mentor junior developers.
• Troubleshoot and resolve complex technical issues across Salesforce environments.
• Support integrations and data flows between Salesforce and external systems.
• Collaborate with QA, DevOps, and release teams to ensure smooth deployments.

Required Skills & Qualifications:

• Strong hands-on experience as a Salesforce Lead Developer or Senior Salesforce Developer.
• Deep expertise in Salesforce Service Cloud and Agentforce.
• Advanced proficiency in Apex, Lightning Web Components (LWC), and Advanced Flows.
• Strong experience with Salesforce customizations, configurations, and technical design.
• Solid understanding of Salesforce architecture, data model, and security model.
• Experience working with global contact center environments is a strong plus.
• Ability to translate complex business requirements into scalable technical solutions.
• Excellent communication skills and the ability to work effectively with technical and non-technical stakeholders

Key Skills

Education

Bachelor's degree