Description

You will manage and optimize a large-scale Salesforce environment, primarily focused on Service Cloud.

Responsibilities

• Administer Sales Cloud, Service Cloud, and CPQ applications.
• Configure declarative development including workflows, approval processes, and custom objects.
• Design and troubleshoot profiles, permission sets, and sharing rules to manage security.
• Provide Tier 2/3 technical support to resolve complex issues for IT and business users.
• Collaborate with Operations, Sales, Product, and Architecture teams to address technical debt.

Required Skills

• 5+ years of experience as a Salesforce Administrator.
• Required expertise in Service Cloud.
• Deep understanding of Sales Cloud and CPQ.
• Proficiency with Salesforce Developer Console for debugging and troubleshooting.
• Hands-on experience with SOQL, SQL, and Web services.
• Experience with Salesforce integrations and APIs.
• Advanced Salesforce Administrator (ADM 301) or Platform App Builder certification.

Preferred Skills

• Experience integrating Salesforce with other business systems using middleware tools and integration patterns.

Key Skills

Education

Any Graduate