Description

The position will focus on system administration, security, configuration, enhancements, data quality, and release support. Experience with Public Sector Solutions and multi-org Salesforce environments is highly preferred.

Key Responsibilities:

• Provide daily Salesforce administration, including user provisioning, profiles, permissions, roles, and security configuration.
• Implement small to medium-sized Salesforce enhancements, including: Page layouts Flows Process automation Object and field configuration Minor data model changes
• Monitor and maintain data quality, including duplicate prevention, data cleanup, validation, and data management.
• Support Salesforce environments using Public Sector Solutions, Experience Cloud, Service Cloud, and Sales Cloud .
• Troubleshoot and resolve Salesforce user and configuration issues.
• Work with agency stakeholders to understand requirements and translate them into Salesforce configuration solutions.
• Assist with release management, sandbox preparation, testing coordination, and deployments.
• Ensure Salesforce configurations comply with security, governance, documentation, and audit requirements.
• Collaborate with vendor teams and internal Salesforce teams to maintain consistency across multiple Salesforce orgs.
• Create and maintain Salesforce reports and dashboards.
• Stay current with Salesforce releases, new features, and recommended platform improvements.

Required Skills:

• Strong hands-on Salesforce administration experience.
• Strong knowledge of: User management and provisioning Profiles, roles, and permissions Salesforce security Objects and fields Flows and automation Page layouts Data management Reports and dashboards
• Experience supporting multiple Salesforce orgs is a plus.
• Strong analytical and troubleshooting skills.
• Good understanding of Agile methodologies.
• Excellent written and verbal communication skills.
• Ability to work independently and collaborate with agencies, vendors, and internal teams.

Salesforce Products Experience with the following is preferred: Public Sector Solutions, Experience Cloud, Service Cloud, Sales Cloud

Education & Experience

• Bachelor's degree in Computer Science, Information Systems, Business, or a related field preferred.
• Minimum 3 years of professional Salesforce Administration experience required.
• Public sector Salesforce experience is preferred.
• Multi-org Salesforce experience is preferred.
• Certifications – Required Candidates must have: Salesforce Certified Administrator Salesforce Certified Advanced Administrator

Key Skills

Education

Any Graduate