Description

Key Responsibilities
✅ Manage daily Salesforce administration, including user provisioning, profiles, roles, permissions, and security configuration.
✅ Implement small-to-medium enhancements including page layouts, Flows, automation, object configuration, and data model updates.
✅ Maintain Salesforce data quality through duplicate management, validation, data hygiene, and governance practices.
✅ Support Public Sector Solutions, Experience Cloud, Service Cloud, and Sales Cloud across multiple Salesforce organizations.
✅ Troubleshoot user and platform issues and coordinate escalation for complex technical problems.
✅ Work directly with government agency stakeholders to gather requirements and translate business needs into Salesforce configurations.
✅ Support release management, sandbox preparation, testing coordination, and deployment activities.
✅ Ensure Salesforce configuration follows applicable STS security, governance, documentation, and audit requirements.
✅ Collaborate with vendors, agency teams, and internal Salesforce administrators to maintain consistency across statewide organizations.
✅ Develop and maintain Salesforce reports and dashboards based on agency requirements.
✅ Monitor Salesforce releases and evaluate new functionality for potential platform improvements.
🔹 Required Skills
🔹 Salesforce Administration
🔹 User & Security Management
🔹 Profiles, Roles & Permission Sets
🔹 Salesforce Flows & Automation
🔹 Object Configuration & Data Modeling
🔹 Reports & Dashboards
🔹 Data Quality & Governance
🔹 Public Sector Solutions
🔹 Experience Cloud
🔹 Service Cloud
🔹 Sales Cloud
🔹 Multi-Org Salesforce Environments
🔹 Agile / Iterative Delivery
 

Key Skills

Education

Bachelor's degree