Description

Manage operational tasks and L3 support for a multi-org enterprise Salesforce environment with over 1,000 users.

This role is on-site.

Responsibilities

• Handle support tickets involving system configuration troubleshooting and integrations.
• Manage user accounts, licenses, and platform setup tasks.
• Execute data management tasks including backup, restore, archive, and full refresh management.
• Own incident and problem management processes using IT service management tools.
• Maintain CI/CD pipelines and package management workflows.

Required Skills

• Current Salesforce Administrator official certification.
• ITIL Foundation certification.
• Minimum of two years managing Salesforce.com platform operational tasks.
• Experience with SFDC flows, triggers, and platform configuration.
• Proficiency with CSV Data Loader and data testing.
• Experience with Conga Composer form generation.
• Knowledge of Odaseva for backup and archive tasks.
• Experience with CI/CD tools such as Jenkins, Openshift, or Git.
• Ability to perform L3 support service delivery.

Preferred Skills

• Knowledge of SQL, Apex, and platform development.

Key Skills

Education

Any Gradute