Description

You manage operational tasks and L3 support for a large-scale Salesforce multi-org enterprise environment.

Responsibilities

• Handle support tickets, including integration issues and system configuration troubleshooting.
• Manage user accounts, license allocation, and platform setup tasks.
• Execute data management tasks, including full refresh management, backup, restore, and archiving.
• Own incident and problem management workflows within an IT service management framework.
• Maintain CI/CD pipelines and manage software packages.

Required Skills

• Current Salesforce Administrator official certification.
• ITIL Foundation certification.
• Minimum 2 years managing Salesforce.com platform operational tasks.
• Experience supporting enterprise environments with 1000+ users.
• Proficiency with SFDC flows, triggers, and platform configuration.
• Hands-on experience with CSV Data Loader and data testing.
• Experience with CI/CD tools such as Jenkins, Openshift, or Git.
• Knowledge of Conga Composer and Odaseva configuration.
• Experience with IT service management tools.

Preferred Skills

• Working knowledge of SQL and Apex.

Key Skills

Education

Any Gradute