Description

You will lead the strategic vision and product roadmap for Salesforce CRM and Analytics within a healthcare payer ecosystem.

Responsibilities

• Define and own the Salesforce CRM and Analytics product strategy aligned with enterprise payer objectives.
• Translate business priorities into a clear product roadmap, covering data modeling and advanced reporting.
• Lead platform governance, ensuring solutions meet security, compliance (e.g., HIPAA), and architecture standards.
• Oversee development of advanced dashboards and reports in CRM Analytics using SAQL, lenses, and datasets.
• Partner with stakeholders to gather requirements and prioritize high-impact use cases across Sales, Service, and Operations.

Required Skills

• 7+ years of product management or platform ownership experience, with 4+ years focused on Salesforce CRM and analytics in a large enterprise.
• Experience in healthcare payer organizations understanding payer business processes.
• Proven track record delivering enterprise-grade Salesforce solutions (Sales Cloud, Service Cloud, CRM Analytics).
• Proficiency in Salesforce CRM Analytics (SAQL, dataflows, lenses, datasets, and dashboards).
• Hands-on understanding of Salesforce configuration and customization tools, including Apex, LWC, Flows, and security settings.
• Deep understanding of data modeling, ETL Processes, and CRM data integration with systems like Snowflake.
• Solid grasp of SOQL and Async Apex.
• Experience implementing Salesforce platform best practices focusing on scalability and governance.

Preferred Skills

• Salesforce certifications (Administrator, Platform App Builder, or CRM Analytics & Einstein Discovery Consultant).
• Familiarity with payer-specific analytics use cases like risk stratification or member segmentation.

Key Skills

Education

Any Graduate