Description

Key Responsibilities

Business Analysis & Requirements Management · Gather and document business requirements through stakeholder workshops and interviews. · Create Business Requirement Documents (BRD), Functional Requirement Documents (FRD), Use Cases, User Stories, and Process Flows. · Perform gap analysis between current and future-state processes. · Translate business requirements into Salesforce functional specifications. Salesforce Solution Design · Configure Salesforce objects, fields, page layouts, validation rules, workflows, flows, and reports. · Collaborate with Salesforce Administrators, Developers, and Architects on solution design. · Support Sales Cloud, Service Cloud, Experience Cloud, and custom Salesforce applications. · Recommend process improvements and platform optimizations. Data & Reporting · Develop and maintain reports, dashboards, and KPIs. · Perform data analysis using Salesforce reports, SOQL, SQL, and integrated analytics tools. · Ensure data quality, integrity, and governance. · Support data migration, cleansing, and validation activities. Testing & Deployment · Prepare test scenarios, test cases, and UAT plans. · Coordinate User Acceptance Testing (UAT) with business users. · Validate system changes before production deployment. · Support release management and change management activities. Stakeholder Management · Work closely with Sales, Marketing, Operations, Customer Service, and IT teams. · Facilitate requirement workshops and JAD sessions. · Provide end-user training and documentation. · Act as a liaison between business and technical teams. Required Skills Salesforce Skills · Salesforce Administration · Sales Cloud · Service Cloud · Lightning Experience · Flows & Process Automation · Reporting & Dashboards · Data Loader · Salesforce Security Model · Basic SOQL knowledge Business Analysis Skills · Requirement Gathering · Process Mapping · Gap Analysis · User Story Creation · UAT Management · Agile/Scrum Methodologies · Stakeholder Management Technical Skills · SQL · API Integrations (REST/SOAP) · Data Modeling · Jira / Azure DevOps · Visio / Lucidchart · Excel & Power BI/Tableau (preferred) Preferred Certifications · Salesforce Certified Administrator · Salesforce Business Analyst Certification · Salesforce Advanced Administrator · Salesforce Sales Cloud Consultant · Salesforce Service Cloud Consultant
 

Key Skills

Education

Any Gradute