Description

Skills Needed :

• Significant experience as a Product Owner supporting Salesforce products and implementations.
• Strong functional understanding of the Salesforce platform and ecosystem.
• Demonstrated experience owning a product backlog and independently driving Salesforce initiatives from concept through implementation.
• Strong knowledge of Agile/Scrum methodologies, including user story development, acceptance criteria, backlog refinement, sprint planning, and iterative delivery.
• Ability to translate complex business requirements into clear, actionable requirements for Salesforce technical teams.
• Strong understanding of Salesforce configuration, workflows, automation, data, integrations, security, roles, and permissions.
• Experience working closely with Salesforce developers, administrators, architects, QA teams, and integration teams.
• Experience coordinating testing and business UAT.
• Strong analytical and problem-solving skills with the ability to evaluate business value, technical considerations, and competing priorities.
• Proven ability to manage multiple initiatives and stakeholders in a complex, cross-functional environment.
• Excellent written, verbal, presentation, and stakeholder-management skills.
• Ability to operate independently, take ownership, and drive decisions and deliverables without requiring significant day-to-day direction.

Nice to Have

• Salesforce certifications, such as Salesforce Administrator, Business Analyst, Platform App Builder, or other relevant Salesforce certifications.
• Experience with Sales Cloud, Service Cloud, Experience Cloud, or Health Cloud.
• Experience with Salesforce integrations and enterprise systems.
• Experience with contact center, CRM, sales, service, or member/customer engagement processes.
• Healthcare industry experience
• Experience working in a large, complex enterprise environment.Experience working in a large, complex enterprise environment

Key Skills

Education

Bachelor's degree