Description

Own the Salesforce product backlog, integration roadmap, and vendor deliverables to execute automated customer journeys and ensure data privacy compliance.

This role is remote.

Responsibilities

• Prioritize and maintain the product backlog using Jira and Monday.com, aligning with leadership’s digital strategy and capacity planning.
• Direct the CRM delivery stream by partnering with Business Analysts and Program Managers to refine requirements and map timelines.
• Lead the CRM data integration roadmap, sequencing external datasets and third-party system syncs into the central Salesforce hub.
• Manage third-party Salesforce consultants and implementation partners, validating deliverables to prevent scope creep and cost overruns.
• Enforce data privacy standards (GDPR, CCPA, CAN-SPAM) and establish QA workflows for tracking schemas and customer communications.

Required Skills

• 5+ years managing enterprise CRM products, agile backlogs, or technical projects.
• Proven experience with Salesforce platform optimization and large-scale CRM consolidations or legacy migrations.
• Strong proficiency in Jira and Monday.com for high-volume backlog tracking.
• Experience managing vendor deliverables, timelines, and contract scope with external systems integrators.
• Ability to drive scale through process automation and smart prioritization in matrixed organizations.

Preferred Skills

• Bachelor’s degree in Business, IT, Marketing, or a related field.

Key Skills

Education

Bachelor's degree