Description

You will manage the strategic planning and execution of Salesforce initiatives across Sales Cloud and Service Cloud.

Responsibilities

• Define program objectives, timelines, and success metrics for Sales Cloud and Service Cloud initiatives.
• Lead cross-functional teams including business stakeholders, Salesforce admins, developers, and third-party consultants.
• Manage multiple Salesforce projects concurrently, ensuring on-time delivery within budget.
• Drive CRM improvements in Sales Cloud, focusing on opportunity management, forecasting, and territory management.
• Enhance service processes in Service Cloud through case management and knowledge base optimization.

Required Skills

• 5+ years of working experience.
• Experience with Service Console.
• Proficiency in Macros.
• Knowledge of SLAs.
• Experience implementing Automated Workflows.
• Ability to align Salesforce solutions with business goals.
• Experience managing requirements gathering and stakeholder communication.

Key Skills

Education

Any Gradute