Salesforce Program Manager

·        Should be able to handle more than one engagement in the same account
·        Provide value added suggestions to customer for reduction in cost and Improved overall utilization
·        Formulate, organize and monitor inter-connected projects
·        Coordinate cross-project activities
·        Lead and evaluate project managers and other staff
·        Develop and control deadlines, budgets and activities to support the program
·        Apply change, risk and resource management
·        Assume responsibility for the program’s people and vendors
·        Assess program performance and aim to maximize ROI
·        Resolve projects’ higher scope issues
·        Prepare reports for program directors
·        Plan the delivery of the overall program and its activities in accordance with the mission and the goals of the organization
·        Develop new initiatives to support the strategic direction of the organization
·        Develop and implement long-term goals and objectives to achieve the successful outcome of the program
·        Develop a program evaluation framework to assess the strengths of the program and to identify areas for improvement
·        Develop funding proposals for the program to ensure the continuous delivery of services
·        Communicate with clients and other stakeholders to gain community support for the program and to solicit input to improve the program
·        Liaise with other managers to ensure the effective and efficient program delivery
·        Coordinate the delivery of services among different program activities to increase effectiveness and efficiency