Description

You will manage large-scale Salesforce and data-related delivery programs for US-based customers.

Responsibilities

• Liaise with customer sponsors and stakeholders to manage expectations, relations, and delivery.
• Own account governance, including risks, issues, dependencies, escalations, and customer feedback.
• Manage onshore and offshore teams to ensure on-schedule, high-quality delivery.
• Oversee commercial compliance regarding SOW, billing, and engagement models.
• Support pre-sales and growth opportunities by working with Sales and other stakeholders.

Required Skills

• 15-20 years of total IT work experience.
• Deep understanding of the Salesforce ecosystem and data-related deliveries.
• Experience delivering transformation programs and service programs.
• Proficiency in Fixed Price and Time & Materials (TnM) commercial models.
• Experience with Agile, Waterfall, and Iterative delivery processes.
• Knowledge of account planning techniques such as V2MOM and SWOT.
• Proven ability to manage complex account governance and stakeholder relationships.
• Any Graduate degree.

Preferred Skills

• Experience in the Healthcare or Life Sciences domain.

Key Skills

Education

Any Graduate