Description

Key Responsibilities

• Perform functional, regression, integration, and end-to-end testing for Salesforce applications.
• Validate Salesforce Sales Cloud, Service Cloud, and custom Salesforce implementations.
• Develop and execute detailed test cases, test plans, and test scripts based on business requirements.
• Work closely with Business Analysts, Developers, Scrum Teams, and Stakeholders to ensure application quality.
• Perform API and backend validation testing using tools like Postman or SOAP UI.
• Participate in Agile ceremonies including sprint planning, standups, backlog grooming, and retrospectives.
• Identify, document, track, and manage defects using Jira or similar defect tracking tools.
• Execute data validation and backend testing using SQL queries.
• Support UAT activities and production validation efforts.
• Collaborate with automation teams and contribute to automation framework improvements where applicable.
• Ensure compliance with QA standards, best practices, and release management processes.

Required Qualifications

• 8–12 years of overall QA/testing experience.
• Strong hands-on experience testing Salesforce applications.
• Experience with Salesforce Sales Cloud and Service Cloud.
• Solid understanding of STLC and defect lifecycle management.
• Experience in manual testing and exposure to automation testing tools.
• Strong SQL skills for backend data validation.
• Experience with API testing tools such as Postman or SOAP UI.
• Experience working in Agile/Scrum environments.
• Excellent communication and coordination skills.
• Ability to work independently and interact with onsite/offshore teams.

Preferred Qualifications

• Salesforce certifications are a plus.
• Experience in Healthcare or Insurance domain preferred.
• Exposure to CI/CD pipelines and DevOps practices is an added advantage.
• Experience with Selenium or other automation frameworks is preferred

Key Skills

Education

Bachelor's degree