Description

Key Responsibilities

Quality Strategy & Leadership: Define and own the end-to-end QA strategy for Sales, Service, and Marketing Clouds. Establish quality gates and acceptance criteria in partnership with architects and delivery leads.

Test Planning & Execution: Lead functional, integration, regression, and UAT for web and mobile platforms. Ensure rigorous coverage for Salesforce Mobile field-usage scenarios.

Architectural Partnership: Collaborate with Technical Architects and Developers early in the design phase to clarify testability, data setup, and automation opportunities.

Vendor Oversight: Provide QA oversight for work delivered by third-party implementation partners. Validate their test approaches and drive corrective actions for quality gaps.

Integration & Release Readiness: Validate data integrity across complex integration paths and provide "Go/No-Go" recommendations for deployments based on quality findings.

Compliance: Ensure testing practices meet audit, security, and regulatory requirements typical of the CPG industry.

Critical Outcomes

First 60 Days: Deliver a comprehensive Salesforce QA strategy and test approach covering web/mobile. Provide a gap analysis of current in-flight work, identifying risks in environments, data, or coverage.

First 90 Days: Fully embed QA into the design-through-release lifecycle, reducing defect leakage and establishing consistent standards across internal and partner-led work.

Required Skills & Qualifications

Lead-Level Expertise: Proven experience leading QA strategy and execution specifically within the Salesforce ecosystem.

Multi-Cloud Experience: Hands-on manual testing proficiency in Sales Cloud, Service Cloud, and Marketing Cloud.

Mobile Testing: Experience validating Salesforce Mobile solutions for distributed or field users.

Vendor Management: Prior experience in "Vendor-Led Delivery Models," providing oversight for external implementation partners.

Industry Background: Experience working in a regulated industry (e.g., CPG, Tobacco, Finance) is highly preferred.

Technical Familiarity: Understanding of test automation approaches and how to integrate them into a manual testing foundation

Key Skills

Education

Any Gradute