Description

Key Responsibilities 

∙AI & Agentforce Testing: Design and execute test scenarios for Agentforce autonomous 

actions, grounded prompt templates, case sentiment analysis, Next Best Action logic, and 

AI-driven case summaries to verify accuracy, grounding relevance, and guardrail 

compliance. 

∙Service Cloud & Functional Validation: Perform end-to-end testing of complex Service 

Cloud components, including multi-step Salesforce Flows, Omni-Channel routing, 

background case creation, customer intervention wizards, and custom Lightning Web 

Components (LWC). 

∙Test Plan & Strategy Development: Develop, maintain, and execute detailed test plans, 

test cases, and test scripts based on Technical Design Documents (TDD) and Business 

Analyst user stories/acceptance criteria. 

∙Integration & API Testing: Validate REST/SOAP API integrations between Salesforce 

and external systems, ensuring data integrity, proper payload handling, and correct trigger 

behavior across automated workflows. 

∙Security & Trust Layer Verification: Test and verify Salesforce security 

configurations—including Profiles, Permission Sets, Field-Level Security (FLS), Sharing 

Rules, and Einstein Trust Layer data masking policies—to ensure zero data exposure risk. 

∙Defect Management & Triage: Identify, log, track, and prioritize software defects using 

Jira or similar tools. Work directly with developers to reproduce, troubleshoot, and re-test 

bug fixes. 

∙Automation & Regression Testing: Build and maintain automated regression test suites 

(using tools like Selenium, Provar, Playwright, or Robot Framework) for core user 

journeys, page layouts, and flow automations. 

∙UAT Support: Assist Business Analysts and client stakeholders during User Acceptance 

Testing (UAT) by preparing test data, environments, and validation checklists. 

Required Skills and Experience 

∙Experience: 1-3 years of hands-on Quality Assurance / Testing experience, with at least 

3 years dedicated to testing complex Salesforce platforms (Service Cloud preferred). 

∙Salesforce Core Knowledge: In-depth understanding of Service Cloud workflows, Case 

Management, Salesforce Flow behavior, LWC UI validation, and security/data visibility 

models. 

∙AI & Grounding Validation: Conceptual or practical experience testing AI-driven 

functionality, natural language interactions, prompt template outputs, or virtual agent 

responses for accuracy and hallucination checks. 

∙Test Automation & Tooling: Practical experience with Salesforce testing tools (e.g., 

Provar, Selenium, Playwright, Cypress) and API testing tools (e.g., Postman). 

∙Agile Defect Tracking: Strong proficiency with Agile testing practices and defect 

management tools like Jira, Azure DevOps, or TestRail. 

∙Data Management: Ability to create, manage, and mask complex test datasets across 

multi-sandbox environments using Data Loader or SFDX CLI scripts. 

Preferred Certifications & Qualifications 

∙Salesforce Certified Administrator 

∙Salesforce Certified AI Specialist 

∙ISTQB Certified Tester (Foundation or Advanced Level) 

∙Prior experience testing generative AI features, chatbot decision trees, or contact center 

voice/omni-channel routing integrations

Key Skills

Education

Bachelor's degree