Description

Key Responsibilities
• Lead and facilitate all Scrum ceremonies (Sprint Planning, Stand-ups, Reviews, Retrospectives)
• Manage end-to-end Agile delivery for Salesforce initiatives
• Partner with Product Owner to manage backlog, prioritization, and sprint readiness
• Ensure user stories are refined, groomed, and aligned to DoR/DoD
• Act as a bridge between business, product, and technical teams
• Identify and resolve impediments, risks, and dependencies proactively
• Drive Agile metrics: velocity, burndown, predictability, sprint health
• Support UAT, defect triage, and release coordination
• Ensure adherence to enterprise Agile, compliance, and DevOps practices
• Coach team on Agile best practices and continuous improvement

Required Skills
• Proven experience as Scrum Master in Salesforce programs
• Strong understanding of Salesforce platform (Sales/Service/FSC)
• Expertise in Agile/Scrum methodologies and delivery frameworks
• Hands-on with JIRA, Confluence, Agile dashboards
• Strong stakeholder management and cross-team coordination
• Experience working with distributed (onsite/offshore) teams

Preferred Skills
• Experience in Salesforce Financial Services Cloud (FSC)
• Exposure to CI/CD, DevOps pipelines (Salesforce)
• Knowledge of banking processes, compliance, and regulatory environment
• Certifications
• Certified Scrum Master (CSM / PSM) – Mandatory
• Salesforce certifications – Preferred

Nice to Have
• Experience in large-scale digital transformation programs
• Prior exposure to Canadian banking ecosystem
• Experience managing multi-squad Agile delivery

Key Skills

Education

Bachelor's degree