Description

You will design, implement, and enhance Salesforce service solutions for field service and customer support organizations.

This role is on-site.

Responsibilities

• Design and deploy Salesforce functionality for Field Service and Customer Support.
• Collaborate with SFDC Architects and the Center of Excellence on service enhancements.
• Gather requirements, conduct rigorous testing, and document technical solutions.
• Drive change management processes and support post-implementation QA and UAT.
• Mentor team members to ensure quality delivery of business analysis tasks.

Required Skills

• 10+ years of professional experience in business analysis.
• Profound experience with Salesforce and ServiceMax platforms.
• Expertise in business configuration and requirement gathering.
• Experience with SAP integration.
• Strong analytical and problem-solving capabilities.
• Excellent communication skills for stakeholder collaboration.

Preferred Skills

• Profound business acumen focused on customer satisfaction.

Key Skills

Education

Any Graduate