Description

You will configure and customize Salesforce Service Cloud to meet business service requirements.

This role is hybrid.

Responsibilities

• Design solutions utilizing Cases, Omni Channel, CTI, and Lightning Console.
• Implement workflows, automation, and core service processes.
• Ensure service features meet performance and security best practices.
• Support testing, UAT, deployment, and post go-live activities.
• Collaborate with integration and platform teams on required components.

Required Skills

• 5+ years of experience with Salesforce Service Cloud.
• Hands-on knowledge of case management and customer support processes.
• Experience working with Lightning Experience.
• Working knowledge of REST APIs and CTI integration concepts.
• Ability to communicate requirements clearly with business stakeholders.
• Familiarity with Salesforce Administrator principles.
• Experience supporting email-to-case functionality.

Preferred Skills

• Experience with complex CTI integrations.

Key Skills

Education

Any Gradute